WhatsApp business systems — built and run by MODS GROUP
One number, one bill. We build and run the infrastructure and modules underneath it.
Why MODS GROUP
Most WhatsApp automation vendors in South Africa rent access to someone else's platform and pass its limits straight on to you. We built and operate our own messaging infrastructure, and every module we sell was built on top of the same underlying engine.
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Your system isn't capped by a single vendor's rate limits or pricing changes. If your primary messaging connection ever has an outage, sends can fail over automatically to a backup route — that resilience is built into the plumbing, not sold as an upgrade.
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A front desk, a loyalty network, a broadcast inbox, a booking flow, an intelligence report — every module runs on the same underlying backend and portal pattern. Add what your business needs on the same number, instead of stitching together three separate tools from three separate vendors.
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This wasn't designed in the abstract for a pitch deck. A real South African organization already runs its day-to-day operations through a system we built — see the honest proof section below for exactly what that means and does not mean yet.
Pick Your Modules
Every module below runs on the same messaging backend, so you never juggle separate logins, separate numbers, or separate invoices. Start with one. Add more as you grow. And if none of these six are quite what you're after — that's not a dead end, see the last card below.
A note on naming: some of these modules already have settled public brand names (TownPoints, ModsInbox). Others are shown here by category — their final public-facing product names are still being finalized.
Answers customer questions on WhatsApp instantly, day or night — using only the real facts you give it about your business, never invented answers — and hands off cleanly to a person for anything it can't confidently answer. It's the same system answering you right now if you messaged us to get here. (Yes, it uses AI under the hood — like most of what we build. We just don't think that's the interesting part; what it does for your customers is.)
See the full offer →Broadcast your whole customer list in one send, and never lose a reply again — every conversation lands in one shared inbox your whole team can see and answer from.
Local customers earn and redeem rewards across a shared merchant network on WhatsApp — no app to download, no card to carry. Built for independent shops competing with chain loyalty programs.
Visit TownPoints →A plain-English weekly briefing on activity, revenue, and engagement trends for leadership — so decisions are based on what the numbers actually show, not a guess. First built for a membership-based organization; the same engine fits any business that wants a weekly read on its own numbers.
See the full offer →Full member records, recurring payments, attendance tracking, and day-to-day communication, run entirely through WhatsApp with a dashboard for staff. This is the module with real production mileage — see the proof section below for what that means. First built for, and proven at, a real membership organization; not exclusive to any one type of business.
See the full offer →Every module above started out as a custom build for one specific business — then got productized once it proved itself. If what you need isn't one of these six, that doesn't mean we can't build it. Message us, describe what you actually do every day on WhatsApp, and we'll tell you honestly whether it's a quick adjustment to an existing module or a new build from scratch, and what that costs.
Tell us what you need →How It Works
There's no "installs itself in 60 seconds" claim here. Setup is done by hand, once, then you run it yourself.
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No form to fill in. Message us on WhatsApp and talk to the same front desk you'd be buying — what your business does, what you want automated, which modules fit.
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The MODS GROUP team personally reviews and configures your number, your modules, and your data before anything goes live.
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Your team gets portal access and runs the system day to day — no developer required, no ongoing dependence on us for daily operation.
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Stuck on something? Email us. Typical reply time is within one business day — no call centre, no hold music, no live chat to wait on.
Proof, Not Promises
A real South African organization's day-to-day operations — member records, recurring payments, attendance tracking, and internal communication — already run entirely through a WhatsApp-first system we built. We're not naming the organization here; the point is the system is in daily production use, not a mockup.
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Integrated modules running that one system
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Backend powering every module on this page
1 biz day
Typical async email support reply time
Said plainly: the Membership & Operations Platform above is the one with real production mileage. Most of the other modules on this page — the Front Desk, Operations & Intelligence Reporting, and Shared Team Inbox — are newly available or early access. They are real, built, and working; they simply haven't run for months at scale the way that one system has.
We are not going to show you fake client logos, invented testimonials, or a client counter ticking upward. If a module doesn't have real-world mileage yet, we say so.
This is a standing policy, not a one-off disclaimer: no fake countdown timers, no invented testimonials, no client numbers we can't stand behind. Every WhatsApp system vendor claims to be trustworthy — we'd rather show you exactly what's real and let that speak for itself.
The Fine Print, Stated Plainly
The Guarantee
We agree in writing what "working" means before any setup fee is invoiced. If we can't get your system live and doing that within the agreed window, we keep working at no extra charge — or you don't pay the setup fee. Exact terms vary slightly by module; the specifics are on each module's own page.
The Real Scarcity
The MODS GROUP team reviews and configures every new setup by hand — there's no automated onboarding wizard doing this instead. That's a genuine capacity limit, not a countdown timer: it means we only take on a limited number of new builds each month, and some months fill up before the end of the month.
Frequently Asked
Our Membership & Operations Platform has been running a real organization's full operations in daily production use across 26 integrated modules. The newer modules are early access — built and working, but without that same track record yet. We tell you which is which on this page rather than blur the line.
We built and operate our own messaging infrastructure specifically so your system isn't entirely dependent on one provider's policy or rate-limit decisions. Where a backup route is configured, sends can fail over automatically if your primary connection has an issue — that resilience is built in, not an emergency scramble.
Getting started happens on WhatsApp — message our front desk and it'll answer most questions immediately, the same way your own system would for your customers. Once you're live, ongoing support is async email, typically within one business day. There's no call centre and no 24/7 phone line — we say this upfront rather than imply a service level we don't run. For most day-to-day use, the self-serve portal is built so you don't need to contact us at all.
No. Setup is done for you. After that, your team operates the system through a self-serve portal built for non-technical staff — no code, no server access, no developer on call required for normal day-to-day use.
Yes — that's the point of the composable design. You keep the same WhatsApp number and backend, and add a new module when you're ready instead of standing up a separate system from scratch.
Then we build it. The six modules on this page aren't a fixed menu you have to fit yourself into — each one started as a custom build for one specific business before it got productized. Message us and describe what your business actually does on WhatsApp day to day; we'll tell you plainly whether it's a small adjustment to an existing module or a new build, and roughly what that costs, before you commit to anything.
Messaging tools include built-in opt-out handling as standard, so a customer can unsubscribe in one word. We take data protection seriously and are continuing to build this out further — if you have specific compliance requirements, raise them during setup and we'll tell you plainly what is and isn't already covered.
Every module has its own setup fee and monthly price, because a broadcast inbox and a full membership/operations platform are different amounts of system. Tell us what you need and we'll quote the specific modules — there's no one-size-fits-all number that would be honest to print here.
MODS